Can’t make your trip for some reason? Maybe we can help. Through our hotel and travel network, we look for another traveler to take over your prepaid hotel booking — to reduce your loss instead of losing everything.
When a prepaid booking can’t be used, most travelers simply lose the money. Booking sites rarely step in, and travelers have no direct line to the hotel’s reservations or revenue team. Industry relationships make the difference.
The trip depends on a visa that didn’t arrive in time.
Illness or a medical issue means you can’t travel.
A new schedule, a business commitment or a family matter.
An event was cancelled or the trip no longer makes sense.
No automated promises. We tell you what is realistic before anything is done.
Hotel, dates, booking reference, platform and the amount you paid.
We check the rate terms and the hotel’s situation and tell you which options are realistic.
We offer your booking within our network of travelers and partners and look for someone to take it over. When we find a traveler at the price we agreed, we let you know and send you the agreement for your final confirmation. The new traveler’s identity is not shared. Nothing goes ahead until you sign.
Once you sign, and with the hotel’s permission for the name change, the new traveler signs an agreement with us and pays us on non-refundable terms; the hotel then transfers the booking to their name for the stay. One month after the new traveler checks out, we send you the agreed amount; bank and money-transfer fees are deducted from it. The new traveler’s details are sent to the hotel only after you approve the agreement we send you by signing it. This agreement protects the rights of you, of us and of the new traveler.
Reviewing your booking is free. When we find a new traveler, you receive the transfer price minus our 30% fee and any bank or money-transfer fees. If we don’t find anyone, you owe us nothing.
Three recent cases. Client names and details are withheld for privacy.
A U.S. traveler could not use a non-refundable booking with a 100% cancellation penalty. We transferred it to a new guest on the same terms: the original traveler reduced her loss, and the new guest stayed at the hotel they wanted for less.
A guest could not use a non-refundable all-inclusive stay. We transferred the same room, meal plan and dates to a new traveler, who paid about $1,400 below the market rate.
A fully prepaid peak-season booking at a five-star resort could not be used. We arranged its transfer, and the new guest stayed at roughly half the standard market price.
A rescued booking is not a loss shifted to someone else — it is a room that would otherwise sit empty, put back to use.
Instead of losing the whole prepayment, you get back whatever a new traveler pays — priced to make the booking attractive to them.
The incoming guest secures the room on favorable terms. They sign an agreement with us and pay on non-refundable terms, just like the original booking.
The room stays occupied and the hotel keeps the revenue and the relationship.
The sooner we hear from you, the more options remain — especially before the check-in date. Reviewing your booking is free.
If the hotel offers a free cancellation or a date change, take it — you don’t need us. Contact us only if the hotel won’t refund.
Almost every solution has to be arranged before the arrival date. The earlier, the better.
Save the confirmation, the payment receipt and any proof of why you can’t travel — for example a visa refusal or a doctor’s note.
If your insurance doesn’t cover the refund, or you have no insurance, and the hotel won’t refund you either — we hope we can help you.
No. It depends on finding a new traveler for your dates and on the hotel accepting the name change. We tell you what is realistic before we start.
Reviewing your booking is free. Our fee is 30% of the price the new traveler pays, and you pay it only if the transfer is completed. If we don’t find anyone, you pay nothing.
One month after the new traveler checks out. We wait until the stay is completed and the new traveler’s payment can no longer be disputed, so the transfer is final for everyone. Bank and money-transfer fees are deducted from the amount we send you.
No. We review bookings made on major booking sites, through travel agencies or directly with the hotel.
As early as possible. Options narrow quickly as the check-in date approaches, and most solutions are only possible before arrival.
Hotels anywhere in the world. Through our hotel and travel network we work with bookings in every country and destination. Send us your booking and we’ll tell you what is possible.
HelpMyHotelRefund is a Reservation Rescue service of My Travel Premium LLC, a New Jersey travel company with more than twenty years of experience in international premium tourism.
Send it to us once the hotel and your insurance can’t help. The review is free — let’s see how we can help!
Submit my booking — free review
We have received your booking details and voucher. Our team will review them and reply to you by email within 24–48 hours.